I held various positions within the hospitality industry, overseeing multiple venues and demonstrating exceptional organisational, administrative, and leadership skills. My primary focus was on managing the successful operation of various establishments, ensuring high-quality service delivery, financial management, and overall customer satisfaction.
Forbes Hotel - Licensee: As the Licensee of Forbes Hotel, I took on a pivotal role in the establishment's overall management. I oversaw all aspects of the venue, from day-to-day operations to long-term strategic planning. My responsibilities included managing finances, budgeting, and forecasting to ensure profitability and sustainability. I prioritised providing exceptional customer experiences and maintaining high standards of service and safety for all patrons.
Toxteth Hotel - Senior Venue Manager: At Toxteth Hotel, my role as the Senior Venue Manager involved overseeing the daily operations and managing various facets of the establishment. I was responsible for the gaming area, TAB facilities, organising functions, and implementing effective marketing strategies to attract and retain customers. My ability to handle multiple responsibilities efficiently contributed to the continued success of the venue.
Mr Tipply’s - Venue Manager (Home of Night Clubs Kinki, Nova & The Spot): Mr Tipply’s, as the home of nightclubs Kinki, Nova, and The Spot, required a dynamic approach to management. As the Venue Manager, I worked to create vibrant and engaging nightlife experiences while ensuring a safe and enjoyable environment for patrons. I collaborated with marketing teams to promote events, attract diverse audiences, and maintain the venue's popularity.
Marrickville Ritz - Venue Manager: In my role as the Venue Manager at Marrickville Ritz, I led the day-to-day operations, supervising staff and managing resources efficiently. My focus on staff training and development fostered a culture of exceptional service and performance, ensuring that the venue consistently met and exceeded customer expectations.
Financial Management and Budgeting: Throughout my tenure in these roles, I consistently demonstrated strong financial management skills. I successfully handled budgets, forecasting, and financial analysis for each venue, identifying areas of improvement and cost-saving opportunities. My ability to adapt to changing market conditions and implement strategic financial plans contributed to the overall growth and success of the establishments I managed.
Staff Recruitment and Management: Recruiting, training, and managing staff were integral aspects of my responsibilities. I took pride in creating cohesive and motivated teams by nurturing a positive work environment and providing ongoing training and support. This approach resulted in a highly skilled and committed staff who consistently delivered outstanding service and contributed to the venues' overall success.
In summary, my job profile as a Hospitality Operations Manager showcased my expertise in managing multiple venues, driving financial success, ensuring exceptional customer experiences, and developing high-performing teams. The combination of my administrative acumen, leadership skills, and passion for the hospitality industry allowed me to make a significant impact in the establishments I oversaw during my tenure.