As the General Manager of the Terrey Hills Tavern, part of the esteemed Feros Hotel Group, I held a multifaceted role that involved overseeing various aspects of the establishment's operations. My primary responsibility was to ensure the smooth and efficient functioning of the entire business while upholding the high standards set by the Feros Hotel Group.
Financial Management: One of my key accomplishments in this role was effectively managing the finances of the establishment. This involved developing comprehensive budgets and financial forecasts to guide decision-making and maximise profitability. I closely monitored financial performance, identified areas for improvement, and implemented cost-saving measures without compromising on service quality. My strategic financial planning contributed significantly to the financial success of the venue during my tenure.
Operations Management: In my capacity as the General Manager, I had the privilege of overseeing the day-to-day operations of the Terrey Hills Tavern. This encompassed a wide range of responsibilities, including inventory management and stock control to ensure optimal stock levels and minimise waste. I collaborated with suppliers and negotiated contracts to secure favorable terms and maintain a well-stocked and diverse product offering.
Human Resources and Payroll: A crucial aspect of my role was managing the venue's workforce. This entailed recruiting, training, and supervising a team of talented staff members to ensure the highest level of service to our valued customers. Additionally, I handled payroll administration, ensuring accurate and timely payment for all employees in compliance with relevant laws and regulations.
Compliance and Regulations: Maintaining compliance with licensing and Work Health and Safety (WHS) regulations was of utmost importance. I diligently monitored and implemented all relevant legal requirements, making certain that the venue operated within the bounds of the law and in adherence to Feros Hotel Group's policies and standards. This approach helped mitigate risks and potential liabilities.
Customer Experience Enhancement: In line with the Feros Hotel Group's commitment to exceptional customer service, I continuously sought opportunities to enhance the overall customer experience at the Terrey Hills Tavern. I actively collected feedback from patrons, analysed customer preferences, and implemented strategies to meet and exceed their expectations. By fostering a welcoming and customer-centric environment, I helped build a loyal customer base and increased customer satisfaction.
Team Leadership and Development: As a leader, I encouraged open communication and teamwork among staff members, fostering a positive and supportive work culture. I provided guidance and mentorship to team members, identifying their strengths and areas for growth, which resulted in improved employee morale and performance.
Collaboration with Feros Hotel Group: In my capacity as Licensee and General Manager, I maintained close communication and collaboration with the Feros Hotel Group's corporate team. I shared relevant information, collaborated on group-wide initiatives, and aligned the Terrey Hills Tavern with the broader vision and goals of the organisation.
Overall, my role as the General Manager at the Terrey Hills Tavern was dynamic and demanding, requiring a diverse skill set that encompassed financial acumen, operations management, compliance expertise, leadership, and a passion for delivering exceptional customer experiences. Through strategic decision-making and effective leadership, I contributed to the success and reputation of the Feros Hotel Group's Terrey Hills Tavern during my tenure.